We are pleased to offer shipping services exclusively within the United States for all items available in our store, which are stocked at our warehouse located at 30 Susie Wilson Rd, Essex, VT 05452, United States.
Transit Time, Handling, and Domestic Order Cut-Off Time:
Estimated Transit Time: 5-10 Business Days (Monday to Friday)
Handling Time: 1 – 3 Business Day (Monday to Friday)
Order Cut-Off Time: 5:00 pm (GMT-05:00) Eastern Standard Time (New York).
Delivery Terms: Our product deliveries are facilitated through FedEx and UPS Shipping services.
Shipping Costs: Shipping Fee: $4.99 All amounts and figures are denominated in USD.
Tax Information: There are no membership fees or taxes imposed on our customers.
Shipping Time and Cost: Upon successful payment and order confirmation, you will find an estimated delivery time and shipping cost on your order confirmation page. The order confirmation message will also detail the anticipated processing duration.
Our warehouse, located at Highland Village Condominiums, Pearl St, Essex Junction, VT 05452, United States, will require 1-3 days to process your order. You will receive a notification upon the shipment of your order.
A shipment notification will provide you with the projected delivery time for each package after shipment. Additionally, we will furnish you with the tracking number when it becomes available. This anticipated delivery time can also be accessed under each package in your order history.
While we generally expect your order to reach you within the estimated delivery time, please note that the actual delivery date may be affected by flight schedules, weather conditions, and external variables. For the most up-to-date delivery date, refer to the tracking information.
Change of Address: Kindly note that we cannot modify the delivery address once an order is in transit. If you need to change the address, please reach out to us within 12 hours of placing your order at [email protected] or call us at +1 (802) 587-2942.
Shipping to Multiple Addresses: Unfortunately, we do not currently support shipping to multiple addresses for a single order. If you wish to send items to different addresses, please place separate orders. For assistance, you can contact us via email at [email protected] or call us at +1 (802) 587-2942.
Incorrect Address: In the event of providing an incorrect address during checkout, resulting in the product being returned to us, you will be responsible for the shipping costs associated with re-dispatching the product. For further instructions, please contact us at [email protected] or call us at +1 (802) 587-2942.
Delays: Despite our efforts to ensure punctual deliveries, delays may occur. We will promptly notify you if the order encounters a delay surpassing 11 business days.
Order Tracking: Upon shipment, your order will be assigned a tracking number, allowing you to monitor its progress until delivery. You can track your order on our Order Tracker Page.
Damaged Parcels in Transit: If you notice that a package has sustained damage during transit, we recommend declining the delivery if feasible and getting in touch with our customer service. If the package is delivered without your presence, please contact our customer service team via email at [email protected] or call us at +1 (802) 587-2942 for further guidance.
Please bear in mind that, even though we strive to adhere to the estimated delivery time, external factors such as flight schedules and weather conditions might impact the actual delivery date. For the latest information, consult the tracking details.